mahkota99 Privacy Policy

This page describes what we collect when you use mahkota99 and how we keep that data protected. We gather information necessary to run your account—your name, email, phone, government ID, and payment details—and we process this data according to Indonesian law and international data protection standards. Your data is encrypted during transmission and storage, and we do not sell it to third parties.

Our privacy commitments apply whenever you access mahkota99 via web, mobile app, or live-dealer studio on any device. We update this policy periodically to reflect changes in our services or applicable law. Continued use of mahkota99 after policy updates constitute your acceptance of those changes.

If you have privacy concerns or wish to exercise your data rights, contact our support team. We respond to requests within fourteen business days.

What we collect on mahkota99

We collect information in two categories: data you provide and data generated during your use of mahkota99.

Data you provide: When you register a mahkota99 account, you submit your full name, email address, phone number, date of birth, and country. Before your first withdrawal, we request government-issued identity (passport, KTP, or license) and proof of address (utility bill or rental agreement). We store these securely and use them only for account verification and compliance with anti-money-laundering regulations.

Payment information—your DANA wallet ID, e-wallet account, mobile banking phone number, local payment identifier, online payment account, e-wallet code, or bank details for mobile banking, local payment, online payment, e-wallet transfers—is collected at deposit time. We do not store full payment credentials; instead, we store tokenized references that allow us to process transactions without retaining your actual account numbers.

Data generated during use: We record every bet you place, every deposit and withdrawal, every live-dealer table session, and every slot or esports market interaction. We track game results, your account balance history, and login timestamps. This data is used to settle bets, process payments, and investigate disputes.

How we use your data on mahkota99

We use your information to run mahkota99: fulfilling your bets, processing deposits through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank channels, settling withdrawals, verifying your identity, detecting fraud, and communicating account updates.

Our servers process your data in multiple locations, including Indonesia. Some processing may occur outside your jurisdiction for redundancy and performance. We comply with Indonesian data protection law and maintain security standards consistent with international best practices. Your data is not transferred to third countries without encryption and legal safeguards.

We use your email and phone to send account notifications, deposit confirmations, withdrawal updates, and promotional messages (if you opt in). You can manage communication preferences in your mahkota99 account settings or by contacting support.

Third parties and mahkota99 data sharing

We share your data only when necessary:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks (mobile banking, local payment, online payment, e-wallet) receive your payment instructions and verification data to complete transactions.
• Identity verification partners: We may use third-party ID verification services to confirm your government documents.
• Legal and regulatory: We comply with law enforcement requests, court orders, and anti-money-laundering obligations by sharing data as required.
• Support vendors: Our customer support platform may process limited account data to resolve disputes and tickets.

We do not sell or rent your personal information to advertisers or data brokers. We do not use your data for marketing purposes outside mahkota99 unless you explicitly consent.

Your rights on mahkota99

You have the right to access, correct, and delete your data. You can request a copy of all information we hold about you. Submit data requests via live chat or email to our support team. We provide copies within fourteen business days.

You can update your profile information—name, email, phone—directly in your mahkota99 account settings. If you believe your data is inaccurate, contact support and we will investigate and correct it.

You may request account closure and data deletion. We will deactivate your mahkota99 account immediately. Transaction records and payment history are retained for seven years to comply with financial reporting and anti-fraud obligations. Personal identifiers are deleted after three years unless legal holds apply.

Cookies and tracking on mahkota99

We use cookies to maintain your mahkota99 session, remember your login preferences, and track your navigation. Session cookies are deleted when you close your browser. Persistent cookies remain for up to twelve months to speed up future logins.

Our analytics partner uses non-identifying cookies to measure site traffic, page load times, and user behaviour patterns. These cookies do not collect personal information and do not track you across other websites. You can disable cookies in your browser settings, though this may limit mahkota99 functionality.

Data security and retention on mahkota99

We secure your data through encryption, firewalls, and access controls. Our servers are located in secured data centres in Indonesia and backed up daily. Only authorized mahkota99 staff can access user data, and access is logged and audited.

We retain your account data while your account is active. After account closure, we keep transaction records for regulatory compliance (seven years) and delete personal identifiers after three years. If you request data deletion before that period, we deactivate your personal details but retain anonymized transaction records for reporting.

International data transfers from mahkota99

Our servers process data primarily in Indonesia. For backup, redundancy, and payment processing, your information may be transferred to secure servers in other countries. We ensure all international transfers are encrypted and subject to the same protections as domestic storage.

We do not transfer your data to countries with weaker privacy laws without legal safeguards. Payment processors like DANA, e-wallet, mobile banking, local payment, online payment, and international banks may maintain their own data centres; those transfers are governed by their privacy policies, which we do not control.

Contact and policy updates on mahkota99

If you have questions about our privacy practices, wish to exercise your data rights, or suspect a data breach, contact mahkota99 support via live chat in your account or send an email to our support address. We respond to privacy inquiries within fourteen business days.

We update this policy to reflect changes in mahkota99 services, technology, or applicable law. Material changes are announced via email to active account holders in Jakarta, Surabaya, Bandung, Medan, and Semarang when possible. Your continued use of mahkota99 after policy updates constitutes acceptance.

This privacy policy is effective as of its last update date, displayed at the bottom of this page. We remain committed to protecting your data and operating mahkota99 transparently.